Uniphar combines cutting-edge technology with deep medical expertise to deliver best-in-class, HCP-led medical information services.
Our tenured teams of licensed nurses, pharmacists, and PharmDs expertly handle inquiries from the people who use, prescribe, or support your products – across every channel they prefer. Every inquiry is answered accurately and thoroughly, and every adverse event and product complaint is recognized, documented, and triaged for further processing.
Licensed nurses, pharmacists and PharmDs with deep medical experience, answering with precision and professionalism.
Senior people who know your product and therapy area; you always know who to call.
Seamless intake and recognition of adverse events and product quality complaints to ensure regulatory compliance.
Shared, hybrid, or dedicated (FTE) engagement models with adaptable hours, built to evolve as your needs grow.
A validated CRM platform with AI-enabled contact center tools, physician self-serve options, and comprehensive usage tracking.
Transparent reporting and trend analysis that surface program insights and turn questions into actions.
Medical information aligned with product labeling and regulatory standards; audit-ready.
Enterprise-grade medical information, right-sized and scalable for small and emerging bio.
Our self-service platforms give healthcare professionals 24/7 access to critical product information, enhancing their ability to make informed decisions at any time without assistance. This flexibility provides a cost-effective way for HCPs to access the resources they need when they need them.
We leverage validated cloud-based CRMs to capture real-time, actionable data. This data-driven approach enables us to provide highly relevant insights that drive better outcomes for patients, HCPs, and your organization. Simple, repetitive questions can be effectively managed through AI-powered solutions, freeing up Medical Information Specialists to focus on more complex, nuanced inquiries that require expert medical knowledge.
Our team ensures that responses to medical inquiries are precise, compliant, and well-documented. We use client-approved, version-controlled response letters and other informational materials to ensure accuracy and consistency. Whether through digital or hard copy channels, the information we provide is always up-to-date and tailored to your specific needs.
We understand healthcare professionals (HCPs) and patients need quick, reliable access to the information that matters most. That’s why our services extend across multiple communication channels, making it easier for your stakeholders to reach out and get the answers they need through:
By offering diverse contact options, we ensure every communication preference is met, creating a seamless experience for both patients and healthcare providers.
Access to advanced technology, such as telephony platforms and validated MI CRMs, reduces operational expenses and capital investments.
You receive regulatory and compliance expertise at a lower cost than maintaining in-house resources.
Established tools, processes, and Standard Operating Procedures deliver robust data security and safeguard your data.
Effective processes for recruiting qualified and experienced Medical Information Specialists (RNs, BSNs, pharmacists, PharmDs), ensure a skilled workforce.
Ability to adjust staffing levels to align with volume changes, including spikes due to product recalls, means you don’t have to utilize in-house resources to ramp up (or down).
An actively managed Quality Management System (QMS) ensures high standards and continuous improvement.
Our experience implementing and transitioning Medical Information programs results in the seamless management of all workstreams and associated activities.
Extensive experience and success managing Medical Information teams ensures a high level of service, quality, and regulatory compliance.
We are the auditee when Medical Information function audits are performed, freeing up your valuable resources.
Outsourcing Medical Information enables you to concentrate on your core activities, such as research and development (R&D) and long-term strategy.
For over 30 years, Uniphar has delivered medical information services for life science companies — and that experience shows in every interaction. Our licensed nurses, pharmacists, and PharmDs provide accurate, fully compliant responses, backed by a validated, AI-enabled technology platform that keeps quality high and turnaround fast.
Contact us today to see how an HCP-led MI team can support your organization and give your stakeholders the answers they need, when they need them.
